A tenant walking a corridor of storage units with her phone in hand
No keys · No lock to buy · No office hours

Your phone
is your key

Your gate and your unit both open from one free app. Five minutes to set up, then you never think about it again.

Download the appStart the setup
Set it up · 4 steps

Do this before your first visit

Every screen you’ll see is pictured

If you tap “Don’t Allow,” nothing will open. No Bluetooth means no gate and no unit. Already tapped it? Phone Settings → Storage Smart Entry → switch Bluetooth and Location back on.

The app home screen once you’re logged in
What you’ll see once you’re in
When you get here

The gate opens from your car

Open the app before you pull up
  1. A tenant opening the app as she walks up1

    Open the app

    Tap the Entries tab. You see the gate and your unit, nothing else.

  2. Gate tile lit up blue: in range2

    Wait a beat

    In range, the gate tile lights up. Still dim? Pull a few feet closer.

  3. A phone held beside the electronic latch on a roll-up door3

    Tap the tile

    The gate opens. Same on the way out. No code, no clicker, no office.

Lit up means in range

A bright tile is a lock your phone can reach right now. Dim ones wake up as you walk closer.

Only your doors

Renting more than one space? They all appear here. The search bar finds a unit by number.

No signal out here?

Launch the app while you still have bars. It holds your keys once loaded, so everything still opens with no service.

The Entries tab listing your gate and unit
The Entries tab
Entries list
Search by unit number
At your unit

Tap. Slide. Lift.

Roll-up door with an electronic lock
  1. A hand holding the phone up to the unit door1

    Tap your unit in the app

    Stand at the door so the tile lights up, then tap it. You’ll hear the lock release.

  2. The latch on the unit door, LED showing2

    Slide the latch across

    The lock is open, but the latch still holds the door. Slide it with your hand.

  3. Roll-up door with the electronic latch, ready to lift3

    Pull the handle up

    Lift the door and you’re in.

Closing up

Shut the door and slide the latch back. Then check the app before you drive off: your unit should show as locked.

Tip from the lock maker

Keep Bluetooth switched on. It’s the one thing that stops a door opening more than anything else, and it costs nothing to leave on.

Let someone else in

Send a key. Take it back anytime.

Both live under the + in the top right
Share access: type their cell number
Type their number
Pick how long: one day, three days, one week, indefinitely
Pick how long

Share a digital key

  1. 1.Tap the + in the top right.
  2. 2.Choose Share Unit.
  3. 3.Type their cell number and pick the unit.

Movers, family, a business partner. Revoke it whenever you want and it stops working immediately.

Add a fob

  1. 1.Tap the +, then Add Fob.
  2. 2.Squeeze the fob when the app asks.
  3. 3.Name it so you know whose it is.

For anyone who’d rather not use a phone. Same gate, same unit.

The + menu: Share Unit and Add Fob
What the + opens

Watch: sharing a key

Seventy seconds, start to finish.

What else it does

Already on your phone, no setup

See who came

A record of every time your unit opened, and by whom.

Take a key back

Revoke shared access anytime. It stops working immediately.

Find your unit

Locate Unit makes your door chirp and flash so you walk straight to it.

If something won’t open

It’s almost always one of these

Tap one
The tile never lights up

Bluetooth is off. Switch it on in your phone’s settings, then reopen the app.

Worked yesterday, not today (Android)

Location got switched off. Android needs it on for Bluetooth to work. Turn it back on.

No signal at the facility

Launch the app before you drive in, while you still have bars. It stays loaded.

You forgot your password

Use Forgot Password on the login screen. The reset comes by text.

You never got the setup text

Check blocked numbers and spam, then call us and we’ll resend it.

You got a new phone

Download the app again and log in with the same cell number. Your keys live with the account, not the handset.

Help inside the app

Settings tab (far right) → Help and Support. Short guides for everything the app does, and a Contact Us button that reaches the people who make the lock.

Use it for the app itself. For your space, your bill, or a door that won’t budge, call us.

The Help and Support screen: tiles for Start Here, Open Gate/Door, Unlocking Your Unit, Locking Your Unit, Sharing a Digital Key, Make Payment and Contact Us
Settings → Help and Support
Still stuck

Call us. A person picks up.

Standing at a door that won’t open? Don’t wait until morning.

(817) 579-0607
journey.storage/smartentry