Agreeing to these terms
These Terms of Service (“Terms”) apply to your use of journey.storage and the online tools on it, including search, online rental, bill payment and move-out requests, provided by Journey.Storage LLC, doing business as JOURNEY.STORAGE™ (“Journey,” “we,” “us”). By using the website you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website.
Your rental agreement comes first
When you rent a space, online or in person, you sign a rental agreement for that space. The rental agreement governs your use of the space, rent, fees, access, insurance or protection requirements, default and lien rights. If anything in these Terms conflicts with your rental agreement, the rental agreement controls.
Prices, sizes and availability
We work to keep the website accurate, but prices, promotions, availability and features can change and may differ by location. Online rates and promotions apply only where and while offered. Unit sizes are approximate and photos are for illustration. The price and terms you see at review, and in your rental agreement, are the ones that apply to your rental.
Renting online
- You must be at least 18 and able to enter a binding contract.
- The information you give us must be true, current and complete, and the ID you provide must be your own and valid.
- A rental is complete only when you sign the rental agreement and your first payment is accepted. We may decline or cancel a rental, for example if a space is no longer available or information cannot be verified.
Payments and autopay
When you pay, you authorize us and our payment processor to charge the amounts shown before you confirm, which may include rent, an administrative fee, taxes and a protection plan. If you turn on autopay, you authorize recurring charges on the schedule in your rental agreement until you turn it off. Late fees and other charges are set by your rental agreement and Texas law.
Smart entry and your access
Gate and unit access works through the Storage Smart Entry app, provided by a third party under its own terms. Keep your password and PIN private. Share access only through the app’s sharing features; you are responsible for anyone you give access to. Access may be suspended as described in your rental agreement, for example when an account is past due.
Using the website
Please do not:
- Use the website for anything unlawful, or to submit false information or someone else’s information without permission.
- Try to access accounts, systems or data that are not yours, or interfere with the website’s security or operation.
- Copy, scrape or harvest content or data from the website by automated means.
Our content
JOURNEY.STORAGE™, JOURNEY.MANAGED™, JOURNEY.DIRECT™, our logos and the website’s text, photos, design and code belong to Journey or our licensors. You may view and print pages for your own personal use. Any other use needs our written permission.
Third-party services and links
The website links to and works with services we do not control, such as maps, our payment processor and the smart entry app. Their own terms and privacy policies apply, and we are not responsible for them.
Disclaimers
The website is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties about the website, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise the website will be uninterrupted or error-free. Information about investment opportunities on affiliated sites is covered by our Investment Disclaimer.
Limitation of liability
To the fullest extent the law allows, Journey is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the website, and our total liability for any claim about the website is limited to $100. This section does not limit anything in your rental agreement or any right that cannot be limited by law.
Indemnity
You agree to defend and hold Journey harmless from claims arising from your misuse of the website or your violation of these Terms.
Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute about the website will be brought in the state or federal courts serving Hood County, Texas, unless your rental agreement says otherwise.
Changes to these terms
We may update these Terms. The date at the top shows the latest version, and continuing to use the website after a change means you accept it.
Contact us
Journey.Storage LLC (JOURNEY.STORAGE™)
Granbury, Texas
Email: hello@journey.storage
Phone: (817) 579-0607
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